Your privacy is important to us at Frogdesk. We respect your privacy regarding any information we may collect from you across our website and AI reception services.
At Frogdesk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business reception services.
We take your privacy seriously and have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We collect information that you provide directly to us when you register for our services, including your business name, contact information, and billing details. We also collect information about your business operations to help our AI better serve your customers.
When our AI handles calls for your business, we may record and transcribe conversations to provide call summaries, appointment scheduling, and other services you've requested. All call data is processed securely and used solely to provide and improve our services.
We automatically collect certain technical information about your use of our services, including IP addresses, browser types, device information, and usage patterns to help us maintain and improve our platform.
We use the information we collect to provide, maintain, and improve our AI reception services. This includes processing customer calls, scheduling appointments, sending call summaries and notifications, and providing customer support.
Your business information helps us customize our AI to better represent your brand and handle customer inquiries in a way that aligns with your business practices. We may use aggregated, non-identifiable data to improve our AI models and develop new features.
We also use your information to communicate with you about service updates, billing matters, and important account information. You can opt out of non-essential communications at any time.
Yes, we use cookies and similar technologies to enhance your experience on our website and services. These technologies help us remember your preferences, analyze site usage, and provide personalized content and advertisements.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Call recordings and transcripts are typically retained for 12 months unless you request earlier deletion or longer retention for business purposes.
We implement industry-standard security measures including encryption in transit and at rest, access controls, regular security audits, and employee training on data protection. Our systems are designed to protect against unauthorized access, alteration, disclosure, or destruction of your information.
You have the right to access, update, or delete your personal information at any time through your account settings or by contacting our support team. You can also request a copy of your data or restrict certain processing activities.
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@frogdesk.ai or through our website contact form. We're committed to addressing your privacy concerns promptly and transparently.
